HAND KNOTTED SOUMAK CARPETS

At Mirzapur Qaleen, we understand that sometimes customers prefer to touch and feel products before purchasing. That’s why we introduced our 100% Satisfaction Guarantee. Customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you can return your carpet (in its original condition) within 7 days of delivery for an exchange.
Simply contact us at +918874061111 or management@mirzapurqaleen.com with your intention to return your rug, and we will provide you with the return delivery address. You will need to pay the return shipping fee; our courier company will coordinate with you for repacking the rug. Please also allow three to five working days for the pickup of the product. An exchange will be processed within two working days after we receive the rug back. This timeframe allows for inspection and for shipping the new carpet to you.
Please note that carpets and rugs are luxury items sensitive to wear and tear. Therefore, we are unable to offer refunds in any case. The exchange facility is available only once per respective purchase.
Products sold during a clearance sale or sale offer cannot be exchanged.

We provide free shipping within the country for every product bought on our site.
Orders are typically delivered within 7 to 15 working days from the shipping date. Our dedicated customer care team will promptly inform you of any potential delays in the delivery process, if there is any.
Upon successful placement of your order, you will receive confirmation notifications via email.
If a defect is discovered, please contact our Customer Care team at +918874061111 or management@mirzapurqaleen.com within 7 days of receiving your order.

Carpets and rugs are luxury items sensitive to wear and tear. Therefore, we are unable to offer refunds in any case. The exchange facility is available only once per respective purchase.
You can return your carpet (in its original condition) within 7 days of delivery for an exchange.
Contact us at +918874061111 or management@mirzapurqaleen.com within 7 days to exchange your carpet.

On the banks of the Ganges, along the timeless Grand Trunk Road, Mirzapur Qaleen unfolds a rich tale of craftsmanship spanning centuries. Embracing the legacy of artisanal excellence in Mirzapur, we, as India's largest handmade carpet manufacturing company, have treaded the path of handcrafting for over a century. Our commitment to preserving the art of carpet weaving led us to collaborate with skilled weavers in their homes. Mirzapur Qaleen stands as a beacon of tradition, dedicated to crafting the best carpets in India – a testament to our unwavering commitment in the heart of India's carpet weaving heritage.